Troubleshooting & FAQ

Authentication Issues

I can't log in after switching between subdomains

Cause: Your browser may have stale cookies from a previous session. Fix: Clear cookies for *.testkase.com in your browser settings, then log in again.

I'm logged out when navigating between products

Cause: Authentication cookies may not be set correctly. Fix: Ensure you're accessing TestKase via the correct URLs (e.g., test-management.testkase.com, not a direct IP). Cookies only work across subdomains of testkase.com.

Login page keeps redirecting me back to login

Cause: Stale localStorage tokens from a previous session. Fix: Open browser DevTools → Application → Local Storage → clear all entries for the domain, then try again.

Product Access

A product is grayed out in the sidebar

Cause: Your organization admin hasn't granted you access to that product. Fix: Contact your organization admin to enable the product for your account.

I can't see any projects in Test Management

Cause: You're a Member and haven't been added to any projects. Fix: Ask your organization admin to assign you to a project.

Accessibility Scanning

Scan shows "Scan not found"

Cause: The scan may have been deleted, or you're trying to access another user's scan. Fix: Accessibility scans are user-scoped — you can only see your own scans.

Scan fails with authentication error

Cause: The page requires login but authentication credentials weren't provided or are incorrect. Fix: Enable authentication in scan settings and provide valid credentials.

Organization Management

I can't invite users

Cause: Only Owners and Admins can send invitations. Or your TMT seat quota may be exhausted. Fix: Check your role in Organization Settings. If quota is the issue, upgrade your plan or remove inactive users.

I can't access Organization Settings

Cause: Organization Settings is only visible to Owners and Admins. Fix: If you need admin access, ask your organization Owner to promote you.

API & Automation

API returns 401 Unauthorized

Cause: Your token has expired or been revoked. Fix: Generate a new Personal Access Token from the API Keys page, or log in again to get a fresh JWT.

PAT token not working

Cause: The endpoint may not support PAT authentication. Only endpoints with @AllowPAT() decorator accept PATs. Fix: Check the API documentation for supported authentication methods per endpoint.

Need More Help?

• Support: Visit testkase.com/support to submit a support request
• API Docs: Visit api.testkase.com/api-docs/public for interactive API documentation