TestKase
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Live

Reference

Supported browsers and devices at a glance, plan limits and free minutes, and a short troubleshooting list for Live.

Reference

A quick-reference for Live — what's supported, what your plan includes, and how to resolve common issues.

Supported browsers

BrowsermacOSWindows
ChromeYesYes
EdgeYesYes
FirefoxYesYes
SafariYes

Exact browser versions, OS versions, and resolutions are shown in the picker when you start a session.

Supported devices

TypePlatform
PhonesReal iPhones (iOS) and real Android phones
TabletsReal iPads (iPadOS) and real Android tablets
Android browsersChrome and other browsers on a real Android phone

All devices are real physical hardware over USB — never emulators or simulators. The fleet grows over time; the picker shows which models are available and which are currently busy.

Plans, minutes, and limits

Live is one of the two device-farm subscriptions (live and automate). Each is subscribed separately, and a single Live plan unlocks both mobile and browser sessions.

FreePaid
Free minutes90 minutes, one-time lifetime pool
Minute capApplies (90-minute lifetime)No minute cap
Parallel sessions1 at a timeHigher, per plan
Mobile + browserBoth, sharing one allowanceBoth

The free allowance is a lifetime pool of 90 minutes shared across all your Live sessions (mobile and browser) — it does not reset each month. It's shared org-wide, so all members of your organization draw from the same pool. Paid tiers remove the minute cap and raise how many sessions you can run at once.

Live minutes are separate from Automate minutes. Buying Live doesn't consume or unlock Automate, and vice versa — each product has its own allowance.

Troubleshooting

ProblemLikely cause & fix
The device or browser I want is greyed outIt's already in another live session, still warming up after a previous session, or offline. Wait for it to free up, or let the picker auto-select an available option.
No sound from the deviceThe stream starts muted by design. Click the audio / unmute button in the toolbar.
Can't start a session — out of minutesYou've used your free lifetime allowance. Upgrade to a paid Live plan to remove the minute cap.
Can't start a second session at onceFree tier allows 1 session at a time. Upgrade for higher concurrency.
My uploaded app won't installCheck the file type — iOS needs an .ipa, Android needs an .apk — and that the build matches the device platform you picked.
A recording or screenshot is missingLive only saves what you explicitly capture. Screenshots and recordings you took are in the session gallery; download them before your allowance runs out if you need to keep them.