Support & Notifications
Create support tickets and view system notifications for releases, downtime, and announcements.
Overview
TestKase provides a built-in support request form and a system notification feed to keep you informed about platform updates, scheduled maintenance, and important announcements. Both are available to all organization members.
Support Requests
If you encounter an issue, have a question, or need assistance, you can send a support request directly from within TestKase.
Create a Support Request
- Click Support at the bottom of the left sidebar, or go to
testkase.com/support. - The page shows the name and email address the request will be sent from.
- Fill in Description — the only field. Include what you did, what happened, and any project, session or scan id.
- Click Submit. You'll see "Issue Submitted Successfully", and the team replies by email.
There is no subject line, no category and no in-app ticket list — the reply comes to your email.
Because Description is the only field, put everything in it — screenshots can't be attached here, so describe the browser you were using, the steps to reproduce, and any error text you saw. Ids (project, session, scan) get you a faster answer than anything else.
System Notifications
System notifications keep you informed about platform-level events that may affect your workflow. They appear in the panel behind the notification bell in the top bar.
Notification Types
| Type | Description | Example |
|---|---|---|
| Release | New feature announcements and platform updates | "Version 2.5 released — new AI Agent and webhook integration" |
| Downtime | Scheduled maintenance windows and service disruptions | "Scheduled maintenance on March 15, 2026 from 2:00 AM to 4:00 AM UTC" |
| Info | General announcements, tips, and important notices | "New documentation available for CI/CD integration setup" |
Managing Notifications
Click the bell to open the panel. Opening it marks everything as read and clears the badge — there is no per-notification read toggle, no filter and no bulk action. The panel lists the ten most recent announcements, split into New and Earlier, each with a rocket (release), warning triangle (downtime) or info icon. With nothing to show it reads "Nothing to catch up on".
System notifications are platform-wide and cannot be individually configured. For project-specific notifications (like test execution events), see Webhook Integration.
Emails We Send
Some TestKase email is transactional and always sent; the rest is scheduled and can be switched off.
| When | Can you turn it off? | |
|---|---|---|
| Verify your email · one-time login code · password reset and change notices | On the action | No |
| Welcome | Once, after verification | No |
| Invitations, role changes, product-access changes, removals | On the change | No |
| Invoices, receipts, subscription changes, payment problems | On the event | No |
| Accessibility scan finished or failed, shared reports | On the event | No |
| Weekly digest — all products | Mondays 07:00 UTC, to owners and admins of organizations with a paid plan | Yes |
| Daily summary — all products | 08:00 UTC, to owners and admins of organizations with a paid plan. One email covering every product you pay for | Yes |
| Onboarding — 3 emails | Days 2, 5 and 9 after signup (direct signups only, not invited users) | Yes |
| Product updates and campaigns | Occasionally | Yes |
The weekly digest and daily summary come even on quiet days — the email just says nothing happened. They're sent only to organizations with an active paid subscription; free minutes or granted access don't count.
Email Preferences
Open the profile menu (top-right) → Email Preferences and untick what you don't want. It saves straight away.
What you will see
You only see switches for emails you actually get:
| Switch | Who sees it |
|---|---|
| Weekly digest | Owners and Admins of an organization with a paid subscription |
| Daily summary | Owners and Admins of an organization with a paid subscription |
| Onboarding emails | People who signed up themselves (not invited users) |
| Product updates | Everyone |
A missing switch means you don't get that email, so there's nothing to turn off.
Other ways to opt out
- Click unsubscribe at the bottom of any of these emails — no sign-in needed.
- Your choices are only for you. Your teammates keep getting their own copies.
- Changed your mind? Tick the box again.
You can't turn off account and billing emails — login codes, password changes, invitations, invoices and payment problems always arrive.